Top tasks
- Your online housing accountAccess your online housing account and get help using it.
- Report a repairAs a council tenant you may need to request a repair.
- Ask HousingUse our contact form to make an enquiry to us.
- Events and information daysCouncil tenants can come to events and information days throughout the year.
Services and information
Your Housing and Estate Officer contact details
If you would like to find out the name and contact details for your Housing Officer, please email residentservices@havering.gov.uk.
If you would like to find out the name and contact details for your Sheltered Housing Officer, please email supportedhousing@havering.gov.uk.
If you would like to find out the names and contact details for your Caretaker and Estate Officer, or take part in Estate Inspections, please email Estate Officers housingestates@havering.gov.uk.
Senior Housing Service staff
Paul Walker, Interim Director of Housing and Property, Housing and Property Team
Responsibilities
- Housing and Corporate Property
- Housing Operations
- Regeneration and Economic Development
Qualifications
- MSc Public Sector Management
- MSc Environmental Planning and Design
- Fellow, Chartered Management Institute
- Corporate Member, Royal Town Planning Institute
- Corporate Member, Institute of Economic Development
- Member, Chartered Institute of Housing
Ian Saxby, Assistant Director of Housing Property and Assets, Housing and Property Team
Responsibilities
- Repairs and Maintenance
- Capital Delivery
- Asset Management
- Safety and Compliance
- Home Ownership
- Corporate Health and Safety
Qualifications
- Member of the Royal Institute of British Architects (RIBA)
- Member of the Architects Registration Board (ARB)
- Level 5 Diploma in Management
- Post Graduate Certificate in Professional Practice
- Diploma in Architecture
- BA (Hons) Degree in Architecture
- HNC in Building Studies
- ONC in Building Studies
Katri Wilson, Assistant Director, Housing Operations, Housing Team
Responsibilities
- Sheltered Housing
- Leasehold and Estate Management
- Understanding vulnerabilities of residents
- Rent and income collection
- Developing a strategic perspective
- Building positive relationships with residents
Qualifications
- Post-graduate qualification in Leadership for Housing (Lancaster University)
- Complex Project Management Certification (Cranfield University)
- Counselling, year 1 and year 2 (The Mary Ward Centre)
- Coaching Diploma of Accreditation (Coaching Skill for Leadership)
- CMI Level 5 Management and Leadership