Havering Council has launched an independent customer satisfaction survey in collaboration with The Institute of Customer Service (ICS).

It is part of our ongoing commitment to prioritise and improve customer services for our residents.

The survey opened on Friday, 1 November 2024, and we encourage all residents to take part and share their feedback.

The survey will take just 5 to 10 minutes to complete, and all responses are completely anonymous unless you choose to provide your contact details.

We want to understand what we are doing well and where we need to improve. Your feedback is invaluable to us as it will help shape the future of our customer services.

Councillor Paul Middleton, Cabinet Member for Digital, Transformation and Customer Services, welcomed the survey, saying:

"This survey is a fantastic opportunity for us to learn what is important to our residents and to help shape and improve customer service across the board in the future. 

“It comes following Havering joining the ICS and after the launch of our new customer service strategy, demonstrating our commitment to raising customer satisfaction levels across the whole Council.

"We want to understand what we are doing well and where we need to improve.

"Working with the Institute of Customer Services, this benchmarking survey will also help us compare with other organisations (public and private) that take part in this annual survey.

"Your feedback is invaluable to us as it will help shape the future of our customer services."

Take part in the ICS Survey

Published: 1 November 2024