Information for care providers
Commissioning
The Havering Integrated Team manages the contracting of services for social care and public health.
More information can be found on our commissioning webpage.
Care Network
The Care Network is an online provider portal that includes information about adult social care and the borough we live in, access to book places on free or pay per place training and development opportunities and connect via invitations to provider forums.
If you do not already have a Care Network account, would like to get accounts for other members in your organisation or have a query about your account or the Care Network please contact the Havering Social Care Academy via email: socialcareacademy@havering.gov.uk.
Provider Forums
Provider Forums are a networking opportunity for Adult Social Care Providers and Havering to meet in-person.
They are free to attend and provide the opportunity to discuss operational issues, system and council updates, have topical discussions, and Q and A sessions and for providers to have their say.
The forums are held locally and take place four times a year and are chaired by Havering Care Association and CVP NEL.
Havering Care Association
Havering Care Association has existed for about 20 years, initially supporting elderly care home providers and more recently domiciliary care, LLD and Mental health services.
Over the last 7 years the Local Authority and the Association have been keen to build a closer partnership which recognises each other’s' challenges, but together we are stronger and better placed to service our communities and residents for effectively, ensuring everyone can access good quality care.
Providers are not just commissioned services, but an integral part of a well-functioning integrated care system which is why as an association we welcome the Local Authority bringing in a private sector trusted organisation who are well established in fee modelling to support the fair cost of care modelling.
The open and transparent way they have tackled the thorny issue of fees and their intent to sow provider engagement into all of its work may it be the Quality Assurance framework through to the expectation that providers will join HCA through the recently enacted Dom care framework.
Havering Care Association represents providers on the Borough Partnership, the safeguarding board and more recently members a have been appointed to the Havering clinical and care leadership team, ensuring providers can influence how services develop in future for those who use their service.
Care Providers Voice North East London
Havering Care Association is part of Care Providers Voice (CPV) North East London which focuses on recruitment, resources and representation for providers.
- CPV Vision - To create a strong network of empowered providers, partners and valued workforce to collaborate and celebrate the care sector.
- CPV Mission - To represent social care providers, to support recruitment and workforce development in the care sector, and to collate resources and opportunities for providers.
- CPV Values - To be collaborative, supportive and influential. We're all about working together, helping each other, and making a positive impact.
For more information go to the CVP website.
Contact us
To make a Freedom of Information (FOI) request, please follow the instructions on our FOI page.
Complaints
As part of our drive for better services, we want you to let us know when something goes wrong.
We define a complaint as any expression of dissatisfaction about our provision of, or failure to provide, a service we have responsibility for and when we have not put right any service failure in a reasonable timescale.
Go to our complaints page to make a complaint.